Best Conversation Intelligence Software (September 2026)

1

ExecVision

Top pick

execvision.io

Best for Sales enablement and coaching-focused revenue teams

ExecVision is a conversation intelligence platform that records, transcribes, and analyzes sales and customer service calls to help organizations identify coaching opportunities and reinforce best practices. It highlights key moments in conversations, allows managers to annotate and share call snippets, and tracks how coaching feedback translates into rep behavior change over time. The platform is built around performance improvement rather than just call recording, offering tools for structured coaching workflows. It suits sales enablement and revenue teams, as well as customer success and support organizations looking to standardize coaching and improve team performance through call review.

• Call transcription and analysis
• Coaching workflow tools
• Shareable call snippets

2

Convin

convin.ai

Best for Sales and support contact center teams

Convin is a conversation intelligence platform that records, transcribes, and analyzes sales and support calls. It uses AI to score calls against custom checklists, surface talk-time ratios, sentiment, and objection patterns, and flag coaching opportunities for managers. The platform integrates with dialers and CRMs to sync call data automatically and offers dashboards for tracking rep performance over time. It is aimed at sales and customer support teams, particularly contact centers, looking to standardize quality assurance, automate call auditing, and support agent coaching through recorded conversation analysis rather than manual review.

• Automated call scoring
• Sentiment and talk-time analysis
• CRM and dialer integrations

3

Refract

refract.ai

Best for Sales enablement and revenue coaching teams

Refract is a conversation intelligence and coaching platform aimed at revenue teams, combining call recording, transcription, and analytics with performance coaching tools. It captures sales calls and meetings, surfacing talk-time ratios, keyword tracking, and deal risk signals to help managers identify coaching opportunities. The platform includes features for building coaching plans, sharing call snippets, and tracking rep skill development over time. It typically integrates with CRM and video conferencing tools to fit into existing sales workflows. Refract suits sales enablement and revenue leaders focused on coaching-led performance improvement rather than pure analytics alone.

• Call recording & transcription
• Talk-time and keyword analytics
• Coaching plan tracking

4

Gong

gong.io

Best for Mid-to-large B2B sales teams

Gong is a conversation intelligence platform that records, transcribes, and analyzes sales calls, meetings, and emails. It surfaces insights on deal risk, competitor mentions, and talk-time ratios, and integrates with CRM systems to log activity automatically. Managers can use it to review rep performance, identify coaching opportunities, and track pipeline health based on actual customer conversations rather than self-reported updates. It suits mid-sized to large sales organizations looking to standardize call review, improve forecasting accuracy, and scale coaching practices across distributed teams. Integrations typically include common CRM, video conferencing, and email tools.

• Call recording & transcription
• Deal risk insights
• CRM activity sync

5

Avoma

avoma.com

Best for Sales and customer success teams·Free trial

Avoma is a conversation intelligence platform that records, transcribes, and analyzes sales and customer-facing meetings. It provides AI-generated notes, topic tracking, and call scoring to help teams review conversations without manual note-taking. Avoma integrates with common CRM and calendar tools, allowing meeting insights to sync automatically with existing workflows. The platform also includes scheduling features and collaboration tools for sharing call highlights across teams. It is generally suited to sales, customer success, and revenue teams that conduct frequent client meetings and want to analyze conversation trends, coach representatives, and reduce administrative overhead tied to meeting documentation.

• Meeting transcription
• AI-generated notes
• CRM integration

6

Chorus.ai

chorus.ai

Best for B2B sales teams needing call coaching and deal visibility·Paid only

Chorus.ai, now part of ZoomInfo, is a conversation intelligence platform that records, transcribes, and analyzes sales calls, video meetings, and emails. It highlights competitor mentions, pricing discussions, and customer sentiment, helping managers coach reps and review deal risk. Integrations with common CRM and web conferencing tools allow calls to be logged automatically and shared across teams. The platform is generally used by B2B sales organizations seeking to standardize call review, onboard new reps faster, and gain visibility into buyer conversations without manually listening to full recordings.

• Call recording & transcription
• Deal and sentiment tracking
• CRM integrations

7

Grain

grain.com

Best for Sales and customer success teams·Free trial

Grain is a conversation intelligence platform that records, transcribes, and analyzes video meetings, primarily from Zoom, Google Meet, and similar tools. It automatically captures calls and generates searchable transcripts, allowing users to clip and share key moments as highlight reels. Grain integrates with CRM systems to log call insights and supports team collaboration around customer conversations. The tool is often used by sales, customer success, and product teams that want to review calls, share feedback internally, and reduce manual note-taking during meetings.

• Call recording and transcription
• Shareable highlight reels
• CRM integration

8

Jiminny

jiminny.com

Best for Sales and revenue teams needing call coaching

Jiminny is a conversation intelligence platform that records, transcribes, and analyzes sales calls, video meetings, and emails. It surfaces talk-time ratios, keyword tracking, and sentiment cues to help managers coach reps and review deal progress. The tool integrates with common CRMs, dialers, and video conferencing systems, syncing call data and notes automatically. Features such as deal rooms and activity tracking aim to give revenue teams visibility into pipeline health and rep performance. It is generally positioned for sales, customer success, and revenue operations teams looking to standardize call review and coaching workflows.

• Call recording & transcription
• CRM and dialer integrations
• Deal and pipeline tracking

9

Modjo

modjo.ai

Best for B2B inside sales and SDR teams

Modjo is a conversation intelligence platform that records, transcribes, and analyzes sales calls and video meetings. It provides call scoring, keyword tracking, and talk-time analytics to help sales teams identify effective pitch patterns and coaching opportunities. The platform integrates with common CRM and video conferencing tools, allowing managers to build call libraries, tag key moments, and share examples for onboarding new reps. Modjo also surfaces deal insights intended to support forecasting and pipeline reviews. It is generally aimed at B2B sales organizations, particularly those with inside sales or SDR teams operating in French and English-speaking markets.

• Call recording & transcription
• Conversation scoring & analytics
• CRM integration