Best Live Chat Software (September 2026)

1

Smartsupp

Top pickFree plan

smartsupp.com

Best for E-commerce and small to medium-sized businesses

Smartsupp is a live chat platform that also offers chatbots and visitor recording features, designed to help e-commerce and small to medium-sized businesses engage website visitors in real time. It provides a dashboard for managing conversations across web chat, email, and some social channels, along with automated triggers to initiate conversations based on visitor behavior. Visitor recordings allow teams to review how users navigate a site. The platform is suited to online stores and support teams seeking to combine live chat with basic automation and behavioral insight tools.

• Live chat
• Chatbots
• Visitor recordings

2

Chatra

chatra.com

Best for Small to mid-sized e-commerce and support teams·Free trial

Chatra is a live chat platform that lets businesses communicate with website visitors in real time through a chat widget. It combines live chat with basic CRM features, allowing teams to view visitor information, past conversations, and cart activity for e-commerce sites. Chatra supports proactive chat triggers, offline messaging, and integrations with platforms like Shopify and WordPress. It also offers a shared team inbox so multiple agents can manage conversations. The tool suits small to mid-sized businesses and online stores looking for a straightforward way to engage customers and provide support.

• Live chat widget
• Shared team inbox
• E-commerce integrations

3

Pure Chat

purechat.com

Best for Small businesses adding chat to their website·Free trial

Pure Chat is a live chat platform that lets businesses add a chat widget to their website to communicate with visitors in real time. It includes visitor tracking, allowing operators to see who is browsing and where they are located, along with chat transcripts and basic reporting on conversations. The tool supports multiple operators and can be customized to match a site's branding. Pure Chat is aimed at small businesses and sales or support teams looking for a straightforward way to engage website visitors without a complex setup process.

• Live chat widget
• Visitor tracking
• Chat transcripts

4

HubSpot Live Chat

Free plan

hubspot.com

Best for Sales and support teams using HubSpot CRM

HubSpot Live Chat is a messaging tool included within HubSpot's CRM platform, allowing businesses to communicate with website visitors in real time. It integrates with HubSpot's CRM so conversations are logged against contact records, and it supports chatbot automation for routing inquiries or answering common questions. Chat widgets can be customized to match a brand's appearance and targeted to specific pages. It suits sales and support teams already using HubSpot who want chat history connected to broader customer data and marketing or service workflows.

• Live chat widget
• Chatbot automation
• CRM conversation history

5

Userlike

userlike.com

Best for SMBs needing GDPR-compliant website chat·Free trial

Userlike is a live chat and customer messaging platform for websites, allowing businesses to communicate with visitors in real time and continue conversations via channels such as WhatsApp. It includes a message routing system, chatbot and automation capabilities, and a shared inbox for support teams. The platform is developed and hosted in Germany, which may appeal to organizations with GDPR compliance requirements. Userlike suits small to mid-sized businesses looking to combine website chat with messaging channel integration and basic automation for customer service and sales conversations.

• Live chat widget
• WhatsApp integration
• Chatbot automation

6

Tawk.to

Free plan

tawk.to

Best for Small businesses and startups needing website chat

Tawk.to is a live chat platform that lets businesses add a chat widget to their website to communicate with visitors in real time. It includes ticketing, a knowledge base builder, and basic CRM features for tracking visitor activity and history. Agents can respond via desktop or mobile apps, and the platform supports canned responses, file sharing, and multilingual chat. Tawk.to is suited to small businesses and startups seeking a low-cost way to add customer messaging and support functions to their site without extensive setup.

• Live chat widget
• Ticketing system
• Knowledge base builder

7

Help Scout

helpscout.com

Best for Small to mid-sized customer support teams·Free trial

Help Scout is a customer communication platform that combines a shared email inbox with a live chat widget called Beacon, which also surfaces knowledge base articles to site visitors. It allows support teams to manage conversations from chat, email, and self-service content in a single interface, with features such as saved replies, tagging, and workflow automation. The tool is aimed at small to mid-sized customer support and success teams looking to consolidate multiple communication channels without a complex ticketing setup.

• Shared inbox
• Live chat widget
• Integrated knowledge base