Best Help Desk Software (September 2026)

1

Gorgias

Top pick

gorgias.com

Best for E-commerce and online retail businesses·Free trial

Gorgias is a customer service helpdesk platform built for e-commerce businesses, integrating with platforms like Shopify, BigCommerce, and Magento. It consolidates support channels including email, live chat, social media, and phone into a single interface, allowing agents to view order details and customer history alongside conversations. The platform supports automated responses, macros, and workflow rules to handle repetitive inquiries, and offers reporting on support performance and revenue generated through customer interactions. It suits online retailers seeking to manage customer support directly connected to their store data.

• Multichannel inbox
• Shopify/e-commerce integrations
• Automated workflows and macros

2

LiveAgent

liveagent.com

Best for Small to mid-sized e-commerce support teams·Free trial

LiveAgent is a help desk platform that consolidates email, live chat, social media, and phone support into a single shared inbox. It offers ticketing with automation rules, a customer portal for self-service, and a built-in call center feature for handling phone inquiries. Reporting tools provide visibility into agent performance and response times. The platform includes integrations with various CRM, e-commerce, and third-party software. LiveAgent is generally suited to small and mid-sized businesses, particularly e-commerce companies, that need to manage multiple support channels from one interface.

• Unified multichannel inbox
• Built-in call center
• Automated ticket routing

3

TeamSupport

teamsupport.com

Best for B2B companies with technical support teams

TeamSupport is a customer support platform built for B2B companies managing complex customer relationships. It provides ticket management, a shared customer database, and tools for tracking hardware or software issues tied to specific accounts. Features include collaboration tools for support agents, customer self-service portals, and reporting on ticket trends and team performance. The platform is designed to help support teams keep context on multi-contact accounts rather than treating each ticket in isolation, which suits companies selling technical products or services to business clients rather than individual consumers.

• Shared customer database
• Ticket management
• Customer self-service portal

4

ServiceNow

servicenow.com

Best for Mid-size to large IT service teams

ServiceNow is a cloud-based platform that includes IT Service Management (ITSM) capabilities for help desk and support operations. It provides incident, problem, and change management, a configurable service catalog, and a self-service portal with knowledge base and virtual agent options. Workflows can be automated across IT and other departments such as HR and facilities using the same underlying platform. It is generally suited to mid-size and large organizations with dedicated IT service teams that need to manage complex ticketing processes and integrate service management across multiple business functions.

• Incident & change management
• Self-service portal
• Workflow automation

5

Intercom

intercom.com

Best for SaaS and online businesses needing unified support messaging·Free trial

Intercom is a customer communications platform that combines a shared inbox, live chat, and AI-powered chatbot with help desk features such as ticketing, canned responses, and workflow automation. It integrates with knowledge base articles to support self-service alongside human-assisted conversations across web, mobile, and email channels. Reporting tools track response times and customer satisfaction. The platform suits support, sales, and marketing teams at SaaS and online businesses looking to unify customer messaging and support operations within a single interface, with options to scale automation using its Fin AI agent for common inquiries.

• Shared inbox and ticketing
• AI chatbot (Fin)
• Knowledge base and automation

6

Zoho Desk

Free plan

zoho.com

Best for Customer support teams using Zoho's ecosystem

Zoho Desk is a help desk and customer support application from Zoho that centralizes tickets from email, chat, phone, social media, and web forms into a single workspace. It offers automation for ticket assignment and routing, a customizable self-service portal with knowledge base articles, SLA management, and reporting on support performance. Zoho Desk integrates with other Zoho applications and third-party tools such as CRM and messaging platforms. It suits customer support teams of varying sizes, particularly organizations already using Zoho's software ecosystem or seeking a configurable, multi-channel ticketing system.

• Multi-channel ticket management
• Self-service knowledge base
• Workflow automation and SLAs